Satisfying Customers is Everything

A new "value concious consumer" paradigm is demanding new organizational approaches to delivering more value and more responsive customer service. In the new world economic and market order maintaining a "customer centric" focus is vital to succeeding in business and as a result affects all business functions including marketing, sales, product development, distribution, and service. As such organizational structure and development will be critically important to delivering a "unique customer experience" in a very competitive and globally connected marketplace. The stakes and rewards are high for those enrterprises that create high performing organizations, and could be fatal for those that maintain the status quo.

The ‘HPO’ Solution

In these times it is more important than ever to build of bringing “value” to the market, providing a superior “customer experience” that results in business retention and growth through leveraging customer relationships, and maintaining a workforce that is both capable and committed to providing that customer experience as well as ample returns to investors and/or sponsors.

The Benefits of this Series

This series of educational programs is designed specifically to equip C-level executives with the knowledge and tools necessary to build and sustain such High Performing Organizations! Takeaways will include: 

• Capability of sharpening your organizational focus, direction and momentum  
• Tools for achieving sustainability through maximizing the “customer experience”
• Models for creating and sustaining a supportive “customer centric” culture
• Methods for aligning structures, processes and systems to achieve superior customer outcomes
• Tools for driving “responsibility” and “accountability” throughout the organization, and
• The ability to use ‘teams’ as building-blocks to bind the organization and achieve outcomes

   

 Jointly presented by Consultants Link, Inc. and JT Stodd & Associates, this series consists of four workshops, eachof which includes 3 hrs of facilitated discussion followed by 1 hr of ‘roundtable’ discussion where participants can share their views and experiences. A complimentary copy of Ken Blanchard’s new book Leading at a Higher Level and ‘light lunch’ are included! Sessions will be held in the very comfortable Board Room of 7545 Irvine Center Drive, Suite 200, Irvine, CA 92618 from 10am to 2pm on the following dates: 

Cost: $600.00 Per Person

Includes copy of Blanchard’s new book and light lunch.

Reserve Your Spot!